I placed an order for a Men's Washington Redskins New Era Trapper Hat. Order...

GetHuman1625338's customer service issue with NFLShop.com from November 2018

Help with my NFLShop.com issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman1625338's own words
I placed an order for a Men's Washington Redskins New Era Trapper Hat. Order ****-****-**** on November **, ****. I signed up for Shoprunner and was told free * day shipping. The item has yet to arrive. It's been one week. I don't know if it's on Fedex or on your end. At this point, I'd rather do a refund and pay more on Amazon. At least I'd get my item on time with Amazon.
GetHuman1625338 did not yet indicate what NFLShop.com should do to make this right.
I have an issue with NFLShop.com too
How GetHuman1625338 fixed the problem
Turns out that some items have what was described as a "Special Shipping Day". It's not indicated on the site, but certain items will ship out on "special days". Usually * business weeks or so after. It's not indicated on NFL Shop's site, but some items fall into that category.
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NFLShop.com

Customer service issue
Reported by GetHuman1625338
Nov 26th, 2018 - 10 mons ago
I have an issue with NFLShop.com too
Fixed
GetHuman1625338 shared how to fix
Seen by 2 customers so far
Similar issue to 649 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman1625338 started working on this issue
Nov 26th, 2018 5:26am
GetHuman1625338 confirmed the issue is fixed. Hooray!
Nov 26th, 2018 5:36am