On October **th I placed an order online for Women’s Philadelphia Eagles G-III Midnight...

GetHuman-tntmidge's customer service issue with NFLShop.com from November 2018

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The issue in GetHuman-tntmidge's own words
Order a Christmas gift! ... On October **th I placed an order online for Women’s Philadelphia Eagles G-III Midnight Green Scrimmage Fleece Pants Order ****-****-****. On November *rd the tracking status showed my order was delivered at *:** pm. I did not receive the item, so I contacted customer service via live chat and the service agent informed me I would have to wait * business day before I could claim the item as missing or not delivered. So, on the evening of November *th I called customer service only to be told that I needed to wait * business days vice *. I decided to try live chat again, and that agent politely had my order re-shipped. I was never informed of any issues at that time. I received an e-mail on November *th at *:** pm saying my order had been shipped. The tracking information stated my order should arrive on November *th. When I checked the tracking that evening it said “Incorrect address, unable to deliver-Returning package to shipper. Contact merchant for details.” I called customer service again and was told there wasn’t anything they could do, I would be refunded and have to reorder the item. I also tried live chat again, since I seem to get results using that method. Unfortunately, I was told my only option would be to reorder. So, after exhausting the customer service route, I got online to order the item again only to find that what initially costed me $**.** would NOW cost over $**! I once again called customer service for assistance. Doris took all the information, i.e, name, address, telephone number and order number, then asked to place me on hold while she checked on the order. A few minutes later, Laquesha came on the phone and advised me she was the floor supervisor and would be assisting me. She then proceeded to ask me all the same things I had JUST told Doris. Now, my patience has been worn extremely thin... the Supervisor said the house number was missing from the order which was the reason I would not be getting my shipment. So my question to her was “How is it that my credit card was charged for this order? The address for the credit card is the exact same as the shipping address.” She said she didn’t know how that happened but offered me a **% discount for all my troubles. My math skills aren’t the greatest, but I believe even with the discount she offered, it would STILL cost more than the original order! I lost my self control (sorry, but I was so frustrated ) and cursed at her and said thanks for nothing and hung up on her. I don’t normally lose my temper like that, but I had just had enough of the run around. I am a huge football fan and have purchased from NFLShop.com many times before with no issues. I honestly don’t think I will make any further purchases in the future after this ordeal. I realize I am only one customer to a huge organization, but I just wanted you to know that the customer service was appalling and I STILL will not be getting the item I initially purchased. Thank you for your time.
This mix up should have been resolved the first time there was an issue
Ship me what I originally ordered, how hard can that be?
Don’t know of any other way to resolve this.
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NFLShop.com

Customer service issue
Reported by GetHuman-tntmidge
Nov 10th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 531 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman-tntmidge started working on this issue
Nov 10th, 2018 5:10pm
GetHuman-tntmidge shared this issue with friends on Facebook
Nov 10th, 2018 5:10pm
GetHuman-tntmidge indicated the issue is not fixed yet.
Nov 10th, 2018 5:14pm

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