While watching Thursday night football your ad came on offering free shipping on orders...

GetHuman-rguenett's customer service issue with NFLShop.com from September 2018

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The issue in GetHuman-rguenett's own words
While watching Thursday night football your ad came on offering free shipping on orders over $** with the code: endzone. I decide to make use of this offer by purchasing a belated birthday gift for my brother in Arizona. I went online, made my purchase and returned to the game ….. only to receive an email from Amex *as they normally do* saying ''your card not present at transaction'' in the amount of $** which, upon further inspection, included an $**.** shipping & handling fee. ** I would appreciate a credit refund to my credit card in this amount. I thank you in advance for your assistance with this matter.**Richard
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NFLShop.com

Customer service issue
Reported by GetHuman-rguenett
Sep 22nd, 2018 - 2 mons ago
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GetHuman-rguenett started working on this issue
Sep 22nd 7:07pm