Ordered a jersey for my son when I received it it’s way too small even though it says m...

GetHuman757698's customer service issue with NFLShop.com from June 2018

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The issue in GetHuman757698's own words
Ordered a jersey for my son when I received it it’s way too small even though it says medium. I need to exchange it for a large but I need a return label. When I took it out of the package and held it up to his regular shirts it was nowhere near the same size , Even though I specifically said *****.The order number is **-*****-**********, I just want to exchange it for the next size up but I need a return label and I did not get a receipt for this purchase. This was intended to be a birthday present so the quicker this can be worked out the better thanks
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NFLShop.com

Customer service issue
Reported by GetHuman757698
Jun 6th, 2018 - a yr ago
I have an issue with NFLShop.com too
Fixed
Seen by 7 customers so far
Similar issue to 72 others
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman757698 started working on this issue
Jun 6th, 2018 9:07pm
GetHuman757698 indicated the issue is not fixed yet.
Jun 6th, 2018 10:08pm
GetHuman757698 indicated the issue is not fixed yet.
Jun 6th, 2018 10:44pm
GetHuman757698 indicated the issue is not fixed yet.
Jun 7th, 2018 10:08pm