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The issue in GetHuman693242's own words
I bought a backpack for my son from the NFL shop, and the material on the side near the mesh water holder pocket has ripped. There is an actual hole the size of a softball on the side of his back pack. He is in first grade. He has not done anything to cause the rip. Just bad material and cheap product. I am very upset. I could have purchased a backpack from many other places, but chose NFL shop assuming that the product would be one of quality. I want a new back pack for him, but feel like it is unfair to buy one again from you, when this shouldn’t have ever happened. I will send in the back pack and return the ripped one, but in return would like a credit for a new one. Please contact me ASAP.
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