NO, NO, NO, it is not fixed. Please read again!!!

GetHuman-benaya's customer service issue with NFL.com from September 2018

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Help with my NFL.com issue
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NFL.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-benaya will need to dig through the advice provided by NFL.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-benaya can let us know if they help or not.
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The issue in GetHuman-benaya's own words
Watch the games!! ... I wrote to you over ** hours ago. Yes, I used all CAPS because I was angry and frustrated. In August I paid $**.** as down payment to be able to watch NFL games this ****-** season especially my Philadelphia Eagles as I now live in NH. Yesterday I kept trying to watch the game, however, even after using the ..*activate*firetv and paying an additional $**.** I was still unable to watch* I could only listen. I did watch one pre-season game and game one was on National TV. Trying to delete just the $**.**, it deleted everything in my account. When I just signed in now - *:** EST - no account details are showing, but there is still a charge pending for $**.**. Please, please please, if it is possible for me to WATCH the NFL games, please tell me how and also offer me a discount for my troubles. If I can’t, just tell me and release my money. I truly, truly hope we can come to a mutually beneficial solution. Thank you. Ms. Benay A Birch
Frustrating because obviously I couldn’t watch any games and it is impossible to TALK to anyone. Funny you use “GETHUMAN” as one can never talk to a human!!
Tell me how to set this up if it is available. I thought I’d be able to watch live games. If it will work. I want the product. Additionally, refund my $**.** I paid in August and give me a discount for my first year. Finally, have a real live human call me at ***-***-****. Thank you!!
New* to. be able to watch live games!
*****@***.com
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NFL.com

NFL tv to waych on firestick
Customer service issue
Reported by GetHuman-benaya
Sep 17th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 234 others
0 customers following this
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Timeline

GetHuman-benaya started working on this issue
Sep 17th, 2018 7:24pm
GetHuman-benaya indicated the issue is not fixed yet.
Sep 17th, 2018 7:26pm

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