I have two phone numbers and two sim cards, one for personal use and one business use...

GetHuman-jwames's Device Support issue with NET 10 from July 2020

Help with my NET 10 issue
The issue in GetHuman-jwames's own words
I have two phone numbers and two sim cards, one for personal use and one business use. I purchased a second phone for the business sim card so that I could get data and use WhatsApp on both my personal number and the business number. My business phone died, so I moved the business sim card back to my personal phone, Samsung Galaxy J*, model SM-J***H. The sim card status page indicates Network Unknown, Signal strength -*** dBm * asu, Mobile network type EDGE, Service state Out of service, Roaming Not roaming, Mobile network state Disconnected, My phone number *-***-***-****. I need to be able to send and receive calls on both numbers. I will not use WhatsApp on my business number. My personal phone number is *-***-***-****, Network Home, Signal strength -** dBm ** asu, Mobile network type HSUPA, Service state In service. Please instruct me how to remedy this problem.

GetHuman-jwames did not yet indicate what NET 10 should do to make this right.

How GetHuman-jwames fixed the problem
Net** tech support said that Net** does not support or allow dual sim usage.
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NET 10

Device Support issue
Reported by GetHuman-jwames
Jul 9th, 2020 - 9 months ago
Fixed
GetHuman-jwames shared how to fix
Seen by 4 customers so far
Similar issue to 265 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-jwames started working on this issue
Jul 9th, 2020 9:56pm
GetHuman-jwames confirmed the issue is fixed. Hooray!
Jul 10th, 2020 3:09am

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