I just need to put another plan on my phone and the website isn't working.

GetHuman635421's customer service issue with NET 10 from April 2018

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Help with my NET 10 issue
Before contacting them, items GetHuman635421 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman635421's next move: have a NET 10 rep call.
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The issue and preferred resolution, in GetHuman635421's own words:
The problem I ran into: I just need to put another plan on my phone and the website isn't working.
I trust that NET 10 will make this right and come up with a resolution that is fair.
Help with my NET 10 issue
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NET 10

Customer service issue
Reported by GetHuman635421
Apr 27th, 2018 - 3 mons ago
I have an issue with NET 10 too
Not resolved
Seen by 5 customers so far
Similar issue to 444 others
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Timeline
GetHuman635421 started working on this issue
Apr 27th 7:35pm