Phone was stolen need to put time in new one

GetHuman625485's customer service issue with NET 10 from April 2018

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Help with my NET 10 issue
Before contacting them, items GetHuman625485 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman625485's next move: have a NET 10 rep call.
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The issue and preferred resolution, in GetHuman625485's own words:
Phone was stolen need to put time in new one
I trust that NET 10 will make this right and come up with a resolution that is fair.
Help with my NET 10 issue
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NET 10

Transfer mins to new phone
Customer service issue
Reported by GetHuman625485
Apr 24th, 2018 - 3 mons ago
I have an issue with NET 10 too
Not resolved
Seen by 2 customers so far
Similar issue to 423 others
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Timeline
GetHuman625485 started working on this issue
Apr 24th 6:42pm