Before contacting them, items GetHuman-skipwils may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman-skipwils's own words
I'm a joint account holder and I want to check my account balance though the customer support line and it asks for my social security number and PIN. I give my correct social security number and when it asks for PIN its says if im new to use my last for of my social security number and that I will be able to create a new PIN after. I put that in correctly, it tells me that it is invalid. How to I correct this or create a new pin?
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