I'm a joint account holder and I want to check my account balance though the customer s...

GetHuman-skipwils's customer service issue with NBT Bank from November 2018

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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman-skipwils's own words
I'm a joint account holder and I want to check my account balance though the customer support line and it asks for my social security number and PIN. I give my correct social security number and when it asks for PIN its says if im new to use my last for of my social security number and that I will be able to create a new PIN after. I put that in correctly, it tells me that it is invalid. How to I correct this or create a new pin?
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NBT Bank

Customer service issue
Reported by GetHuman-skipwils
Nov 30th, 2018 - 6 mons ago
I have an issue with NBT Bank too
Not resolved
Seen by 4 customers so far
Similar issue to 18 others
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Timeline
GetHuman-skipwils started working on this issue
Nov 30th, 2018 4:53am