received forged product, give me a option to either return it or exchange it

GetHuman-rishabhn's customer service issue with Myntra from February 2019

5 views
 | 
4547 similar
 | 
0 following
Help with my Myntra issue
First: share to improve GetHuman-rishabhn's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rishabhn's next move: find and follow the right step-by-step guide.
Myntra doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rishabhn will need to dig through the advice provided by Myntra, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rishabhn can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Myntra has better answers for you: Myntra Help Center
The issue in GetHuman-rishabhn's own words
Nothing, the product is fake ... Sir,**I had ordered for a MAC lipstick "Ruby Woo" shade which was delivered on *th February. There has been some error on your side and the lipstick seems to be forged*fake one.*There is no return option available.*Even after paying so much, we customers don't expect such forged products.**Please look into this matter and revert back with a solution ASAP.**I would share all the details of the bill and product pics with you over the mail.**Thank you,*Rishabh Nagpal.
Reply ASAP with a solution
Give me an option to either exchange it or return it.
I am a new customer on Myntra, my family members suggested your service is good.*But now I seriously doubt your products.
I have an issue with Myntra too
How GetHuman-rishabhn fixed the problem
We are waiting for GetHuman-rishabhn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Myntra's attention and get better help faster. Tap below to get started.
Having Myntra issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rishabhn fixes it.
This email address isn't valid

Myntra

MAC Ruby Woo lipstick
Customer service issue
Reported by GetHuman-rishabhn
Feb 16th, 2019 - 8 mons ago
I have an issue with Myntra too
Not resolved
Seen by 5 customers so far
Similar issue to 4547 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-rishabhn started working on this issue
Feb 16th 8:41pm