received forged product, give me a option to either return it or exchange it

GetHuman-rishabhn's customer service issue with Myntra from February 2019

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The issue in GetHuman-rishabhn's own words
Nothing, the product is fake ... Sir,**I had ordered for a MAC lipstick "Ruby Woo" shade which was delivered on *th February. There has been some error on your side and the lipstick seems to be forged*fake one.*There is no return option available.*Even after paying so much, we customers don't expect such forged products.**Please look into this matter and revert back with a solution ASAP.**I would share all the details of the bill and product pics with you over the mail.**Thank you,*Rishabh Nagpal.
Reply ASAP with a solution
Give me an option to either exchange it or return it.
I am a new customer on Myntra, my family members suggested your service is good.*But now I seriously doubt your products.
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MAC Ruby Woo lipstick
Customer service issue
Reported by GetHuman-rishabhn
Feb 16th, 2019 - 8 mons ago
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GetHuman-rishabhn started working on this issue
Feb 16th 8:41pm