Myntra Customer Service Issues

Subject: Delivery Issue with My Recent Order Dear Myntra Team, I have been receiving SMS notifications about my pending order, stating that my address is incorrect for delivery. However, my previous order was successfully delivered to the same billing address without any issues. I am frustrated with the ongoing delivery problems and the lack of communication regarding them. I was expecting this order to arrive on January 2nd as a surprise gift for someone, but it seems that won't happen now. I have been trying to reach out to your customer service, but the line has been busy for the past two days. This has been my worst experience with Myntra, and I am disappointed with the customer service I have received. I used to recommend Myntra to others, but I am hesitant to do so now. Regards, Ashu P. [redacted]

Subject: Disappointed with Recent Order Experience Hello, I am extremely disappointed with my recent order experience. I had a significant award ceremony at my Company's Annual Gala this Saturday, where I planned to wear two dresses. Sadly, only one dress was delivered, and the other one was canceled last minute. This is the second time I have faced issues with Myntra's services. I have only used Myntra twice based on a friend's recommendation, and a mere 40% discount cannot compensate for the inconvenience caused. I plan to share my negative experience within my company's internal group and among my friends to ensure they avoid such disappointments. Customer satisfaction is crucial, and unfortunately, Myntra has failed to meet that standard. Thank you for this eye-opening experience. I will refrain from further purchases and will share my feedback on Playstore. Sincerely, Pallavi S.

Subject: Issue with Order and Return Process Dear Team, I would like to address an issue with my recent order. I received two items, one correct item from Shakumbhari and the other item, Varanga, was incorrect. The item I received does not match the product I ordered, and it arrived without a price tag. Despite requesting a return with all necessary details, the pickup was refused due to pending approval. I have made numerous attempts to contact customer service, but have been unable to reach a resolution. This experience has been disappointing, and it has made me hesitant to place future orders with Myntra. I have some queries regarding the situation: 1. Why was my return request put on hold for quality check when it is a clear case of receiving the wrong item? There is no damage to the product, just an incorrect item from the vendor. 2. Why was the wrong product delivered without a price tag? If the ordered product is unavailable, cancellation would have been preferable to avoid customer inconvenience. 3. Can you arrange for the return or exchange of the incorrect product with the original one I ordered? The product is unused and in its original condition. Please address these concerns promptly and ensure better communication with vendors to prevent such issues in the future. Thank you, S.A.

Subject: Urgent Complaint Regarding Order No. [redacted]-[redacted]-[redacted] I am writing to express my extreme dissatisfaction with the customer service provided in relation to the aforementioned order. On December 19th, I placed an order for an item promised to be delivered by December 29th for my cousin's wedding on January 2nd. My cousins and I were looking forward to wearing the same model of shoes for the occasion. Unfortunately, despite receiving notifications that the item was out for delivery, I never received a call from the courier partner. It has now been three weeks since I placed the order, and I recently learned that the item has been returned to the origin without my knowledge. Despite numerous attempts to contact Myntra's customer service and explain the situation, the issue remains unresolved. This experience has caused me significant inconvenience and financial loss, as I had to purchase the same shoes elsewhere at a higher cost. I urge you to rectify this situation promptly and compensate for the poor service provided. Trust is essential in any customer-business relationship, and I hope you will take this matter seriously to uphold your reputation. Best regards, Syam Kumar

My order was cancelled unexpectedly due to issues with the delivery agent. Despite receiving daily updates claiming the package was out for delivery, the agent refused to come to my address and returned the item to Myntra. This has been incredibly frustrating as I have been waiting for 5 days only to have the order cancelled on its own. It is unreasonable to expect us to be available at all times for deliveries, especially when we have other commitments. Despite no apparent communication problems, the delivery agent simply refused to complete the delivery. I urge Myntra to promptly deliver my product without further cancellations. This experience has been disappointing and I will avoid using Myntra in the future due to these delayed deliveries.

Subject: Incorrect Refund Update for Order No. [redacted]-[redacted]-[redacted] To Whom It May Concern, Dear Myntra Team, I wish to bring to your attention an issue regarding my recent order, Order No. [redacted]-[redacted]-[redacted]. I purchased an Xpose Woman Black Slim Fit Mid Rise Jeans, delivered on January 2, [redacted]. Upon inspection, I found the quality and material unsatisfactory, prompting me to initiate a return request on January 4, [redacted]. Despite multiple follow-ups and assurances from your team, my refund has not been processed as promised. After a lengthy discussion on January 17, [redacted], a senior Myntra representative claimed that my IFSC code was incorrect. Subsequently, without my consent, the refund was credited to my Myntra account on January 18, which is unacceptable. I insist that the refund be transferred to my bank account or issued in cash, as per our conversation on January 17, [redacted]. Failure to do so will result in further action, as I am dissatisfied with the customer service provided and will refrain from making future purchases on Myntra. Kindly resolve this matter promptly. Attached is a snapshot of the order for your reference. Sincerely, Mahi/Pooja

I am writing to express my disappointment with the delivery service I received for the AKS kurtas I ordered on 11.01.[redacted]. Despite receiving messages about the delivery, the agents failed to contact me or schedule a successful delivery. When I reached out, the delivery agent, Suhas STR, was unprofessional and cancelled my order abruptly. His behavior was unacceptable, and I urge for necessary action to be taken against him. I hope for a swift resolution and for the products to be delivered promptly.

Hello, I am writing to inquire about my order with ID: [redacted]-[redacted]-[redacted] placed on December 31, [redacted]. The red tape shoes I ordered have not been received by me. The delivery person came, but due to the significant delay, I declined to accept the order and subsequently canceled it. However, on the same day, I did receive another order from him with the order ID: [redacted]-[redacted]-[redacted] placed on January 1, [redacted]. The watch part of the order is marked as lost in the app, and I have received a refund for it. Yet, the red tape shoes are marked as delivered, although I did not receive them nor did I sign for them. I only declined the delivery. I suspect the delivery person mistakenly marked it as delivered. I have already lodged a complaint two weeks ago with no response. I kindly request you to investigate this matter and refund me for the undelivered shoes. Thank you, Nisha

I purchased three items on Myntra, but I only received one item despite paying for all three. Despite numerous calls to Myntra's customer care, I am yet to receive a refund for the missing items or the items themselves. I tried reaching out through the app but now it seems I have been blocked from contacting customer service. When the delivery person handed over the parcel, I informed them of the missing items, but they insisted I contact customer service. I have also been blocked from using the app to call customer care and have not received my refund. Please investigate this matter promptly and either refund me for the two undelivered items or arrange for their delivery. The delivery person can vouch for the fact that I only received one item. - Amey G.

I placed an order on January 31, [redacted], with a order number [redacted]. On the 3rd, I received a message stating that the delivery would be made the same day, which did not happen. The following day, I received another message explaining that Myntra was experiencing issues and the package couldn't be delivered. When I spoke to the phone number provided, I was informed that delivery wasn't possible and advised to contact customer care. The customer care representative assured me the problem would be resolved within 72 hours and the package would arrive by or on the 7th of January (this call was made on the 4th). Despite following up on the 7th, there was no delivery notification, causing inconvenience. When I called on the 8th, a lady named Saroj could not provide any new information about delivery timing and was unable to connect me with a supervisor. This frustrating experience in a major city like Chennai, spanning over 9 days, is disappointing. The dismissive attitude of the customer care team and lack of information is unacceptable. This initial encounter with Myntra has been unpleasant and disappointing. A concerned customer, S.D.

Dear Sir, I recently ordered two Master Harbour sporty jackets in different sizes (one XL and one L) for sizing purposes. I did not request faster delivery, but you charged me for it and delivered both jackets in the same parcel at the same time. Subsequently, I returned one jacket and requested a refund. The item was picked up the next day, and I was informed that the refund would be Rs. [redacted]. However, I was charged Rs. [redacted] for one jacket, including tax and faster delivery charges. Kindly expedite the process of refunding Rs. [redacted] to my bank account. Sincerely, MD Kabir

I requested an exchange due to receiving the wrong product, but the courier now claims I exchanged it for the wrong color and size. They require approval from Myntra's customer care to proceed in Vellore Courier Office, Tamil Nadu ([redacted]). Kindly send an approval email so I can receive the correct item I ordered. I have provided the link to the original product: Roadster Men White & Navy Colourblocked T-shirt on Myntra. Your prompt assistance is greatly appreciated.

Subject: Issue Faced with Myntra Order Return Process Hello, I have been a loyal customer of Myntra for the past four years and have always had a great experience with their service. However, last week I encountered an unexpected issue with the return of one item from my recent order. The product in question is the Prita Oxidized Anklets. Unlike previous experiences, where Myntra's delivery person picked up return requests, this time it was different. The app simply indicated that the return request was placed but did not provide any further details. Upon contacting customer care, I was informed that for certain items, customers are required to ship the returns themselves and the refund would be processed to the wallet. I believe it is essential for Myntra to clearly communicate such requirements before customers place their orders. Providing a notification or tag in the app indicating "Self shipment required" under the order details would greatly help in understanding the process. Transparency in information is crucial for customers to make informed decisions. I hope that Myntra addresses this issue promptly and improves the communication regarding return processes for all customers. I have attached relevant pictures for reference. Thank you for your attention to this matter. Sincerely, Madhavi

To Whom It May Concern, I am writing this email with deep disappointment to address the issue of fraudulent activities with regard to the pickup delivery and delivery status. On 5th Feb [redacted], I placed an exchange order for a shoe with ORDER NO: [redacted]-[redacted]-[redacted]. According to the emails and messages I received, it was scheduled to be delivered on 9th Feb [redacted]. However, the delivery person stopped responding to my calls, and the order status indicates that it has been delivered. To my surprise, I have not received anything. I filed a complaint on 10th Feb [redacted] (Reference Number-IN[redacted][redacted]) as it seems the delivery was made to someone else through fraudulent means, and the status was updated accordingly. The Proof of Delivery also contains unfamiliar initials (Proof of Delivery - [redacted]-[redacted]-[redacted]). I urgently require my product and, despite various choices, I chose Myntra. This experience has left me feeling remorseful about my decision, as I never anticipated such issues with Myntra, a brand known for its fashion offerings. I am reaching out with patience, urging you to promptly investigate this matter. The behavior exhibited by the delivery person is unethical and reflects poorly on your brand. I am dissatisfied! I hope you will take my concern seriously, address it promptly, and ensure that my hard-earned money spent on your fashion platform is justified. Sincerely, James L. (Myntra Customer)

I ordered a Celio shirt for my brother's birthday a few weeks in advance to ensure it arrived on time. I didn't open the package as I wanted to gift it to him as is. When he finally tried it on, he found out it was way too small for him, almost like a size meant for a child. I feel embarrassed and disappointed that the size was completely off from what I ordered. I am reaching out to request an exchange or a refund for the incorrect size that was delivered. I have all the order details available. I hope the issue can be resolved promptly to rectify this mistake and restore my confidence as a customer.

Hello, I ordered the MAC lipstick in the shade "Ruby Woo," which was delivered on February 7th. There seems to be an issue as the lipstick appears to be fake. Unfortunately, I am unable to find a return option. As a customer, I did not anticipate receiving counterfeit products after spending a significant amount. I kindly request for your prompt attention to this matter and a swift resolution. I am prepared to provide all necessary details, including the bill and product images, via email. Thank you, Rishabh N.

I recently made a purchase of 9 items on your Mantra site with a total amount of [redacted]/- Rs. I paid using my credit card, and within 1 or 2 days, I received an email stating that the shipping was done. To my surprise, today I found out that 5 out of the 9 items were cancelled without any prior communication. I contacted your customer care line, and the representative mentioned that the cancellation was due to the address not being serviceable. My questions are: 1. Why were only 4 items delivered to pin code [redacted] while the other 5 were cancelled? 2. Why was there no communication with me before directly cancelling the 5 items? 3. Why did your company initially confirm the shipment of all 9 items and later claim that the address is not serviceable? I feel frustrated by the lack of coordination and the cancellation without prior notice.

I've been using this site for over two years mainly to buy dress materials. Recently, I placed an order with cash on delivery on a Friday night before going out of town until Monday evening. I was surprised that the delivery came so quickly. Unfortunately, I missed the green-pink kurta delivery scheduled for Monday because I wasn't at the address provided. Despite missed calls from Ekart, I couldn't reach back as they don't accept customer calls. Ekart informed me that the product was undelivered by the end of the day. The next evening, I received a call from Ekart saying they lost my product and requested a reorder, but later I received a text saying it was delivered. Frustrated and rushed, I couldn't make a decision. Upon returning home, I tried to repurchase the item, but it was priced [redacted]/- higher. I'm upset about this situation and would like to receive the same product at the original price. I hope the company can fulfill this request to maintain my loyalty as a customer.

Hello, I placed an order on February 6th for three items - the Harpal pink top, Heart to Heart black lounge shorts, and Kook n Keech footwear. I initially tried to make a debit card payment, but the system indicated the transaction didn't go through, prompting me to opt for Cash on Delivery (COD). However, to my surprise, the card payment did go through, debiting ₹1,[redacted] from my account. I was assured of a refund within 72 hours if the amount was deducted. Despite contacting customer care on February 13th and lodging a complaint, I am yet to receive any update or refund. After multiple calls where they asked me to wait 24 hours each time, the issue remains unresolved. I urge you to address this promptly and communicate the resolution to me soon. Regards, Lekha

I recently ordered a Rare Roots top online in size XL, but I received a size S instead. When I tried to exchange it, the executive stated it had a stain and couldn't be replaced. I haven't even opened the plastic cover as the size discrepancy was visible. I was asked to email the reason for return. I attempted to call customer care at [redacted], listed on your site, but the person who answered requested a payment of 25 rupees and my bank details via a link, which I declined. They informed me it couldn't be resolved without this information. I'm disappointed as I have always found your products to be of high quality. I hope you can assist me with this issue. Thank you.