obtain information to contact an uncle ... after the computer went through all it's machinations and indicated that the report was ready, it switched screens, began phishing for information on me, and would not provide the information I requested.
Besides not giving me the information requested, it kept asking me for personal information. I called to try to find out what the problem was, and spoke with a man who had such a heavy accent I could not understand anything he said. I asked to speak to someone that was more fluent in English, and then asked for a supervisor, and was told that no one was available. I have not received the promised report on my uncle, have not been able to email your office, and want my subscription cancelled.
Immediately refund the charges on my debit card. I am advising my bank today not to honor any charges from your company.
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