I am prompted to set-up my account with two-factor authentication. I tried doing it by...

GetHuman898155's Account Access issue with MyPoints from August 2020

Help with my MyPoints issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman898155's own words
I am prompted to set-up my account with two-factor authentication. I tried doing it by having my cell phone texted, but never received the text. I tried so many times that I am locked out of that option. **My only other option is to have a postcard with a code mailed to me. I requested that months ago, but never received it.**I would like to complete this process as there are certain deals on MyPoints which I can only participate in if I am authenticated.**Please help me!**Thank you!

GetHuman898155 did not yet indicate what MyPoints should do to make this right.

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Account Access issue
Reported by GetHuman898155
Aug 27th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 369 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account


GetHuman898155 started working on this issue
Aug 27th 12:47pm
GetHuman898155 shared this issue with friends on Facebook
Aug 27th 12:49pm
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Aug 27th 12:50pm

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