I’m having trouble with contacting MyPoints for redeeming a reward to my Paypal account...

GetHuman871293's customer service issue with MyPoints from July 2018

Help with my MyPoints issue
The issue in GetHuman871293's own words
I’m having trouble with contacting MyPoints for redeeming a reward to my Paypal account. They sent me a canned response on how to request a new password. That was last week.**I can’t get in to request their help without Captcha and Captcha won’t work either. It keeps on endlessly submitting new screens of cars, busses, street signs, etc to clear out. How do I contact a live oerson here?**They keep saying my password is invalid and I just reset it a month or so ago. I’m hitting too many brick walls. When I go to reset it I have the same trouble with Captcha. I haven’t had that trouble with Captcha on other sites recently. I just want to redeem **** points for $** deposit into my Paupal account.

GetHuman871293 did not yet indicate what MyPoints should do to make this right.

How GetHuman871293 fixed the problem
Being patient. I emailed them *-* times each time being respectful and calm with them. I explained what step I was blocked at and they sent me a canned response at first. Then I wrote back and explained the canned response didn’t help. Could they please get me in touch with a person. I got a response from a team member who gave me explicit instructions for my case . That didn’t work either. My password got me into the survey pages and account settings page,etc but not the redemption page. The last response came back: they had verified my account and thanked me for my patience in this matter. (It took ** days). My polite manner and patience finally paid off!
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MyPoints

Customer service issue
Reported by GetHuman871293
Jul 11th, 2018 - 3 years ago
Fixed
GetHuman871293 shared how to fix
Seen by 39 customers so far
Similar issue to 49 others
0 customers following this
Items needed
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Timeline

GetHuman871293 started working on this issue
Jul 11th, 2018 7:41pm
GetHuman871293 shared this issue with friends on Facebook
Jul 12th, 2018 4:15am
GetHuman871293 shared this issue with friends on Facebook
Jul 12th, 2018 4:15am
GetHuman871293 indicated the issue is not fixed yet.
Jul 16th, 2018 11:55pm
GetHuman871293 indicated the issue is not fixed yet.
Jul 16th, 2018 11:56pm
GetHuman871293 confirmed the issue is fixed. Hooray!
Jul 18th, 2018 2:42am
GetHuman871293 confirmed the issue is fixed. Hooray!
Jul 19th, 2018 4:57pm
GetHuman871293 confirmed the issue is fixed. Hooray!
Jul 19th, 2018 4:57pm

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