On AP ** I saw My Pillow had an additional charge of $*** on my Discover bill. I calle...

GetHuman4214112's customer service issue with MyPillow from April 2020

Help with my MyPillow issue
The issue in GetHuman4214112's own words
On AP ** I saw My Pillow had an additional charge of $*** on my Discover bill. I called customer service * times over the next * days as each time I called I was told they were busy and would call back in ** hours. As of this date*-*.*-** I have received no call back.* I did call My Pillow sales, and while they could not resolve the situation, the could confirm there should be no reason for the additional $*** charge. Working with Discover card, I got that charge removed, but my questions are, how did that charge get put on my bill in the first place, and how do I work with MY pillow when the consumer help line is not working?* Lastly, I was charged for expedited shipping and aditional $** or so. I didn't order expedited shipping. Now part of my order was by computer, but then later I talked with someone about the order and I don't know if they put on the expedited shipping or not, but I had no reason to and I sure don't remember it. I want that additional charge refunded to me.

GetHuman4214112 did not yet indicate what MyPillow should do to make this right.

How GetHuman4214112 fixed the problem
I was able to get Discover card to remove the bogus charge, but am writing a letter to the My Pillow home office about why their consumer help line did not contact me, and what I can do in the future if the same thing develops.
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MyPillow

Customer service issue
Reported by GetHuman4214112
Apr 17th, 2020 - 6 months ago
Fixed
GetHuman4214112 shared how to fix
Seen by 5 customers so far
Similar issue to 28 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman4214112 started working on this issue
Apr 17th 1:07am
GetHuman4214112 indicated the issue is not fixed yet.
Apr 17th 1:12am
GetHuman4214112 indicated the issue is not fixed yet.
Apr 17th 1:12am
GetHuman4214112 indicated the issue is not fixed yet.
Apr 17th 1:12am
GetHuman4214112 indicated the issue is not fixed yet.
Apr 20th 1:35am
GetHuman4214112 confirmed the issue is fixed. Hooray!
Apr 20th 1:37am