My ordered DNA was shipped to my address ********. Never received. Tri to ring, left me...

GetHuman-zhhercik's customer service issue with MyHeritage.com from May 2020

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The issue in GetHuman-zhhercik's own words
to see what happened to my DNA order which supposed to be sent already ... My ordered DNA was shipped to my address ********. Never received. Tri to ring, left message to ring me back, it never happened. Rang again and waiting is worst than waiting for Centrelink. The DHL courier has got no record of parcel **No Results*Unfortunately, the tracking number you provided cannot be located. Please verify the accuracy of your tracking number provided by your merchant and track again. In the event your tracking number does not provide results within the next couple of days, kindly reach out to the merchant you purchased your item(s) from for further support. Best Regards, DHL eCommerce Solutions Customer Service.*And what do I do now?
because nothing is happening
Just to find out what is happening to my order
Can't remember. Maybe *-* years
Tried whatever I could. Sorry, but I thought that this email was a hoax
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MyHeritage.com

Customer service issue
Reported by GetHuman-zhhercik
May 27th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 468 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-zhhercik started working on this issue
May 27th, 2020 3:57am
GetHuman-zhhercik indicated the issue is not fixed yet.
May 29th, 2020 8:43am
GetHuman-zhhercik indicated the issue is not fixed yet.
May 29th, 2020 8:54am

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