I received a renewal notification that stated my account would be debited over £*** to...

Well, it was something of a trauma but this is what happened: I rang the telephone number given which thankfully is a freephone number and discovered that I was **th in the queue!! There was an option to request a ring back but , yes, you have guessed it, nobody rang back. I noted that in the email sent to me about renewal it said they could be contacted by email...........there was nothing and nowhere on the website to find this information. So, today I rang the phone number again and was **th in the queue! After an hour of waiting I got through. I complained about the problem and was told that it was an automatic renewal..........which I had not set by the way! I received instructions on how to change this for the future which has now been done. I could have opted for a refund or the alternative was that I received a **% refund, plus * months free membership. I accepted the alternative. Not a very convincing offer but I was not ready to terminate membership altogether.*I did ask about contacting them by email and the guy appeared surprised I couldnt find the address. So, as many others have the same problem the email address is: *****@***.com I have not tried to contact them by that email address but it is passed on in good faith and I hope it is correct. I do suggest that anyone else with a similar problem logs into their account and checks out 'purchases' which I believe is under your name on the website and checks that their own renewal is not set to automatic. If it is, you can change it yourself. All of this has taken some time and effort to resolve and I am not sure I will be renewing again, so make sure you have some time and patience and Good Luck!