It was interesting your system accepted the email address your office is obviously tryi...

GetHuman-tmccaugh's customer service issue with MyHeritage.com from October 2019

Help with my MyHeritage.com issue
The issue in GetHuman-tmccaugh's own words
It was interesting your system accepted the email address your office is obviously trying to gain more members by sending out a request the only two have on my list are my immediate family who were are of me placing them on the request list so that they could keep track of what I was doing.**I spoke to your Australian help section pointing out a problem that obviously no other member has raised – as part of your updating each member has a list of tree members to invite however many of these people are deceased (*th generation third cousin three times removed) or was born and died prior to email services being invented, also many of the members are too young to have an email address. Also many persons on a tree do not have access to email or own a computer.**So my request*suggestion to the help person was maybe your technical staff can look at this issue and thereby reduce the number of persons on each members have on the list of invitees or only members tick a box if they want to invite.**Good luck in resolving this matter – I will remove the false email address – keep up the good work.**Terry McCaughan

GetHuman-tmccaugh did not yet indicate what MyHeritage.com should do to make this right.

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MyHeritage.com

Customer service issue
Reported by GetHuman-tmccaugh
Oct 15th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 520 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-tmccaugh started working on this issue
Oct 15th, 2019 11:29am
GetHuman-tmccaugh indicated the issue is not fixed yet.
Oct 15th, 2019 11:31am
GetHuman-tmccaugh indicated the issue is not fixed yet.
Oct 15th, 2019 11:32am
GetHuman-tmccaugh indicated the issue is not fixed yet.
Oct 18th, 2019 11:41am
GetHuman-tmccaugh indicated the issue is not fixed yet.
Oct 18th, 2019 11:41am
GetHuman-tmccaugh indicated the issue is not fixed yet.
Oct 18th, 2019 11:41am
GetHuman-tmccaugh confirmed the issue is fixed. Hooray!
Oct 18th, 2019 11:41am

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