usb*hdmi connector for j* prime Samsung phone. I'm at the point where I wanted to te...

GetHuman863466's customer service issue with My Tech Team from July 2018

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The issue in GetHuman863466's own words
usb*hdmi connector for j* prime Samsung phone. I'm at the point where I wanted to test the setup. When I open the app it ask that I enter the pin that's on the screen. The pin on the screen is * digits* my phone only allows * digits. What do I do?
GetHuman863466 did not yet indicate what My Tech Team should do to make this right.
I do not wish to return the item I need to know if there is a remedy with the pin. The pin on the screen is * digits but I can only enter * digits on my j* phone.
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My Tech Team

Customer service issue
Reported by GetHuman863466
Jul 9th, 2018 - a yr ago
I have an issue with My Tech Team too
Fixed
Seen by 12 customers so far
Similar issue to 659 others
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Items needed
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Timeline
GetHuman863466 started working on this issue
Jul 9th, 2018 5:11pm
GetHuman863466 indicated the issue is not fixed yet.
Jul 10th, 2018 6:49pm
GetHuman863466 indicated the issue is not fixed yet.
Jul 10th, 2018 6:52pm
GetHuman863466 indicated the issue is not fixed yet.
Jul 10th, 2018 6:54pm
GetHuman863466 indicated the issue is not fixed yet.
Jul 15th, 2018 1:14am