I went to MCU bank, to request a new card because I lost mine. They advised me to trans...

GetHuman4984785's customer service issue with Municipal Credit Union (MCU) from July 2020

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The issue in GetHuman4984785's own words
I went to MCU bank, to request a new card because I lost mine. They advised me to transfer my husband account under my name since he passed away. I could not do it on that day because they requested his Death Certificate, and I did not have it on me. I was told to request an appointment, and I told the lady that I have problems with MCU Customer Service telephone, they don't usually respond, they put you on hold, and the recorder said that the waiting time is*** min. Please I need an appointment, and I refused to call (***)***-****. Thanks

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Municipal Credit Union (MCU)

Customer service issue
Reported by GetHuman4984785
Jul 7th, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 36 others
0 customers following this

Timeline

GetHuman4984785 started working on this issue
Jul 7th 6:46pm

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