Hi.****My name is Zongmuk Yoon and I’ve always had great deal with Mr.porter.****I got...

GetHuman-yoonzong's customer service issue with MrPorter.com from June 2018

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The issue in GetHuman-yoonzong's own words
Hi.****My name is Zongmuk Yoon and I’ve always had great deal with Mr.porter.****I got the clothes I ordered ** Jun and I send e-mail because there was a problem with the clothes.****My order number is *********, The clothe with the problem is the jacket(ARC'TERYX VEILANCE NEMIS STRETCH-NYLON JACKET).****When I opened the zipper to put jacket on, I found contamination inside the clothes. Pollution is like glue or vomit. It smells a little sur and a little sticky. Attach the picture. I can send additional if you want.****I was very disappointed because I really liked this jacket very much. So I took it to the laundry and asked. The cleaner said that you should do dry cleaning to get rid of pollution. However, it is not dry-cleaning. In other words, even if washed with water, I should wear it with some stains.****The best option is to get an exchange for the same product. However, I checked the website today and found that the product is out of stock.****Because it is a jacket that I wanted so much, I would like to have a jacket with damage if it can not be exchanged.****Therefore, If this jacket can not be exchanged, I would like to know what options I can choose.****I look forward to your positive reply.****Hope you have a nice day.****Best regards, Zongmuk
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MrPorter.com

Customer service issue
Reported by GetHuman-yoonzong
Jun 28th, 2018 - a yr ago
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GetHuman-yoonzong started working on this issue
Jun 28th, 2018 3:09pm