On August **th, someone compromised my computer through Firefox—this process resulted i...

GetHuman5309653's customer service issue with Mozilla from September 2020

Help with my Mozilla issue
First: share to improve GetHuman5309653's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5309653 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman5309653's own words
On August **th, someone compromised my computer through Firefox—this process resulted in the compromising of my Amazon account and, ultimately, my bank account, which allowed those people to raid the bank account of more than $**,***. Of course, I shut down and disconnected from the power source the computer. I had an external drive, so I asked a computer engineer to read all the activity recorded on it, and he discovered that from early in the morning of the **th through early afternoon on the **th, the hacker had updated Firefox repeatedly and put malware called "team viewer" on my hard drive allowing him full access to everything on my computer. After this episode was over—this is a very lengthy event, I got a new computer. Once again, I opened Firefox and started to sign on to Amazon to once again see the same Amazon fraud notice on my account with a new number to call. I immediately disconnected and later used another browser to access Amazon without any incident. I thought Mozilla would want to know about this.

GetHuman5309653 did not yet indicate what Mozilla should do to make this right.

How GetHuman5309653 fixed the problem

We are waiting for GetHuman5309653 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Mozilla's attention and get better help faster. Tap below to get started.
Having Mozilla issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mozilla

Customer service issue
Reported by GetHuman5309653
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 12 others
0 customers following this

Timeline

GetHuman5309653 started working on this issue
Sep 28th, 2020 7:43pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians