On August **th, someone compromised my computer through Firefox—this process resulted i...

GetHuman5309653's customer service issue with Mozilla from September 2020

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The issue in GetHuman5309653's own words
On August **th, someone compromised my computer through Firefox—this process resulted in the compromising of my Amazon account and, ultimately, my bank account, which allowed those people to raid the bank account of more than $**,***. Of course, I shut down and disconnected from the power source the computer. I had an external drive, so I asked a computer engineer to read all the activity recorded on it, and he discovered that from early in the morning of the **th through early afternoon on the **th, the hacker had updated Firefox repeatedly and put malware called "team viewer" on my hard drive allowing him full access to everything on my computer. After this episode was over—this is a very lengthy event, I got a new computer. Once again, I opened Firefox and started to sign on to Amazon to once again see the same Amazon fraud notice on my account with a new number to call. I immediately disconnected and later used another browser to access Amazon without any incident. I thought Mozilla would want to know about this.

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Customer service issue
Reported by GetHuman5309653
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 12 others
0 customers following this


GetHuman5309653 started working on this issue
Sep 28th, 2020 7:43pm

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