I just downloaded Firefox. It asks me to sign with my email address, which is a Gmail a...

GetHuman-boatrock's customer service issue with Mozilla Firefox from December 2019

Help with my Mozilla Firefox issue
First: share to improve GetHuman-boatrock's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-boatrock may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-boatrock's own words
I just downloaded Firefox. It asks me to sign with my email address, which is a Gmail account. Then it asks me for my password. I enter my gmail password but it says "incorrect password" but it is NOT incorrect. I can use it to open my gmail account and get my emails.*If not the Gmail password then what password does it want?*WTF???

GetHuman-boatrock did not yet indicate what Mozilla Firefox should do to make this right.

How GetHuman-boatrock fixed the problem

We are waiting for GetHuman-boatrock to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Mozilla Firefox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mozilla Firefox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mozilla Firefox

Customer service issue
Reported by GetHuman-boatrock
Dec 18th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 330 others
0 customers following this

Timeline

GetHuman-boatrock started working on this issue
Dec 18th, 2019 6:43am