We are having a problem with our Mozilla Firefox. It refuses to load and all we get is...

GetHuman4086515's customer service issue with Mozilla Firefox from December 2019

Help with my Mozilla Firefox issue
The issue in GetHuman4086515's own words
We are having a problem with our Mozilla Firefox. It refuses to load and all we get is a window saying it is not responding. If we uninstall and reinstall it, will we lose all our files and messages ?

GetHuman4086515 did not yet indicate what Mozilla Firefox should do to make this right.

How GetHuman4086515 fixed the problem
We uninstalled the old version which we had had since **** and installed the latest version. However we have not been able, so far, to retrieve the old files.
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Mozilla Firefox

Customer service issue
Reported by GetHuman4086515
Dec 12th, 2019 - a year ago
Fixed
GetHuman4086515 shared how to fix
Seen by 8 customers so far
Similar issue to 322 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4086515 started working on this issue
Dec 12th, 2019 10:03pm
GetHuman4086515 indicated the issue is not fixed yet.
Dec 13th, 2019 4:29pm
GetHuman4086515 confirmed the issue is fixed. Hooray!
Dec 13th, 2019 4:30pm