About one month ago, all of a sudden, this window appeared on my screen. The title says...

GetHuman-dulcebe's customer service issue with Mozilla Firefox from December 2018

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The issue in GetHuman-dulcebe's own words
About one month ago, all of a sudden, this window appeared on my screen. The title says Mozilla Firefox Critical Error. It went through a lot of writing, telling me that I had to get in touch with the Help Desk, phone no. given, because something bad was happening to my computer. At the same time a voice came on telling me that I should not stop or reset my computer because viruses have invaded it and my password and all important data are being compromised. I tried deleting this voice and the window but it would not work. So I finally called the Help Desk. A technician came on the line, telling me he had to get into my computer to find out what the problem was. With all trust, I went along with this technician, he even gave me his name and tech. number. At the end of the process, which took almost one hour, he showed me that there were some foreign agencies trying to get into my data. Then here came the finale. I should buy a security system. I could choose three years which was the better deal. l asked if I could pay monthly. Being ** years old and retired, I could not afford a big layout. He then warned me that my computer will crash and I will lose all data if I do not sign up for it. (At that point, I was already suspecting that it was a scam, so I held my ground.) I did not agree and after several discussions, he went off the line.** One hour ago, this again appeared suddenly on my screen, together with the voice that kept repeating that my password and all data will be compromised if I didn't call them up. I ignored it but it took me almost fifteen minutes to be able to get back to my computer again. **What can you do about this scam?*what can you say about this
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Mozilla Firefox

Customer service issue
Reported by GetHuman-dulcebe
Dec 1st, 2018 - 6 mons ago
I have an issue with Mozilla Firefox too
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Seen by 3 customers so far
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GetHuman-dulcebe started working on this issue
Dec 1st, 2018 5:16pm