mozilla did an upgrade on *-**-** without my permission i might add. It completely scre...

GetHuman-nou's customer service issue with Mozilla Firefox from May 2018

Help with my Mozilla Firefox issue
The issue in GetHuman-nou's own words
mozilla did an upgrade on *-**-** without my permission i might add. It completely screwed up my bookmarks-they vanished and can no longer bookmark at all. Tried all **** of the stupid "fixes" on their various help sites and nothing worked. Spent over * hours on * different days chatting with Microsoft about Defender to try to fix the problem. Mozilla indicated the "bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem." Well, I did not have a prob til Mozilla did the download. So, what will they do to help me ....... absolutely NOTHING. THIS IS BEYOND FRUSTRATING, WHY DO THEY NOT OFFER A METHOD OF COMMUNICATION. ALL OTHER BROWSERS SEEM TO HAVE A HUMAN OR AT LEAST A CHAT LINE. WHAT THE H*** IS WRONG WITH MOZILLA. THIS IS NOT SOMETHING THAT CAN BE FIXED WITH AN EMAIL. I DO NOT NEED MORE INSTRUCTIONS ON HOW I CAN FIX THIS. MOZILLA NEEDS TO REMOVE THE UPGRADE.
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Mozilla Firefox

Customer service issue
Reported by GetHuman-nou
May 24th, 2018 - 6 mons ago
I have an issue with Mozilla Firefox too
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Seen by 3 customers so far
Similar issue to 213 others
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GetHuman-nou started working on this issue
May 24th 4:15pm
GetHuman-nou indicated the issue is not fixed yet.
May 24th 5:46pm
GetHuman-nou indicated the issue is not fixed yet.
May 25th 6:14pm