I went into the Movistar shop in Benidorm on *th February **** and told them I was movi...

GetHuman-barryclo's customer service issue with Movistar from August 2020

Help with my Movistar issue
First: share to improve GetHuman-barryclo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-barryclo may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-barryclo's own words
I went into the Movistar shop in Benidorm on *th February **** and told them I was moving back to the UK and wanted to cancel my contract. I was told that I need to bring back the router and Decoder which I did on *th February ****. I was told that they would cancel my Direct Debit. Having recently returned to Spain following the lock-down I have discovered that ** Euros per month has been withdrawn from my account. I went into the shop yesterday and they told me the account had not been cancelled and the only way to do this was by ringing ****. The girl in the shop tried to ring from my UK mobile without success and told me I needed to call from a Spanish phone. *She would not accept that I returned the equipment on *th January and that I was told the account had been cancelled. I have tried ringing **** without success as I do not understand the automated message.*Nombre: Barry Charles Edward Clothier*Direccion: C*Sierra Dorada *B. ***** Benidorm*NIF: Y*******F*Email: *****@***.com*Mobile: **** (*) ************Please help.

GetHuman-barryclo did not yet indicate what Movistar should do to make this right.

How GetHuman-barryclo fixed the problem

We are waiting for GetHuman-barryclo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Movistar's attention and get better help faster. Tap below to get started.
Having Movistar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Movistar

Customer service issue
Reported by GetHuman-barryclo
Aug 4th, 2020 - 7 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 301 others
0 customers following this

Timeline

GetHuman-barryclo started working on this issue
Aug 4th, 2020 1:26pm
GetHuman-barryclo indicated the issue is not fixed yet.
Aug 4th, 2020 6:25pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers