I took a Movistar Mobile Contract in July **** on a tariff without contract term. I ch...

GetHuman-parpete's customer service issue with Movistar from October 2019

Help with my Movistar issue
The issue in GetHuman-parpete's own words
I took a Movistar Mobile Contract in July **** on a tariff without contract term. I changed my provider to Lobster which became active on ********** with my original number from Movistar. I received a bill from Movistar on ******** which I paid, I received another bill on ******** which I tried to stop but Movistar have taken the money from my account anyway. How can I stop them from taking payment for a phone which has not been a Movistar number since ********?

GetHuman-parpete did not yet indicate what Movistar should do to make this right.

How GetHuman-parpete fixed the problem
I sent a Facebook Messenger message to 'Movistar' with all details, an explanation and a request for a resolution. I did this in English with an apologie for my lack of Spanish. That was Tuesday then on Friday I got a very polite reply with a full explanation of the charges and a resolution to my problem. All sorted out in * days, excellent **
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Movistar

Customer service issue
Reported by GetHuman-parpete
Oct 15th, 2019 - 3 years ago
Fixed
GetHuman-parpete shared how to fix
Seen by 47 customers so far
Similar issue to 229 others
0 customers following this
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Timeline

GetHuman-parpete started working on this issue
Oct 15th, 2019 8:17am
GetHuman-parpete shared this issue with friends on Facebook
Oct 15th, 2019 8:19am
GetHuman-parpete indicated the issue is not fixed yet.
Oct 16th, 2019 1:54pm
GetHuman-parpete indicated the issue is not fixed yet.
Oct 16th, 2019 1:54pm
GetHuman-parpete confirmed the issue is fixed. Hooray!
Oct 19th, 2019 11:55am