I amended my details on their website changing my old expired passport number (Expired...

GetHuman2891883's customer service issue with Movistar from May 2019

Help with my Movistar issue
The issue in GetHuman2891883's own words
update my identification details ... I amended my details on their website changing my old expired passport number (Expired ** years ago) to my NIE number. As a result they have given me a new contract which is twice as dear as the previous citing that the previous contract terms are no longer offered. I did not ask for a new contract, I never cancelled my old contract which i want reinstated. The subscriber is the same, the phone number is the same, the address is the same. Telephone no is *** ******
All I wanted to do was update my identification details
reinstating my contract on the previous terms
** years
I going through their website (in Spanish) only to get a letter saying they have checked and there is nothing wrong
I have an issue with Movistar too
How GetHuman2891883 fixed the problem
I phoned **** and while the recorded message was being played, I keyed in my telephone number and then I kept saying English and quite soon got put through to an English speaking operative. Unfortunately I had dialled the wrong number but was transferred to the right department (should have dialled **** I believe) after explaining my problem. Another English speaking operative then took my call and I spent about ** minutes going over the problem, waiting for the operative to go away and check what I was saying, and finally getting it (hopefully) resolved - I won't really know until I get my next invoice All I needed was my telephone number, NIE number and previous ID number. I think it might be a case of potluck because I have tried this route before and never managed to get put through to an English speaking operator.
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Movistar

Telephone service
Customer service issue
Reported by GetHuman2891883
May 9th, 2019 - a mon ago
I have an issue with Movistar too
Fixed
GetHuman2891883 shared how to fix
Seen by 4 customers so far
Similar issue to 103 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman2891883 started working on this issue
May 9th 10:47am
GetHuman2891883 confirmed the issue is fixed. Hooray!
May 9th 2:52pm
GetHuman2891883 indicated the issue is not fixed yet.
May 9th 2:55pm
GetHuman2891883 confirmed the issue is fixed. Hooray!
May 9th 2:56pm