MoviePass Customer Service

Contact MoviePass & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about MoviePass. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting MoviePass, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

MoviePass: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for MoviePass.
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Click below to show 1 more questions, answers, and complete guides to common MoviePass customer support problems.

Contacting MoviePass customer support

Below you can compare and contrast the 2 ways to contact MoviePass by looking at which ones are the fastest and which ones other customers recommend the most for solving MoviePass customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact MoviePass across the following channels: Email, Web.

Phone number / contactWaitVotes
info@moviepass.com
Customer Service
< 12 hrs643
Online Help at moviepass.com
Customer Service
< 16 hrs209

Recent reasons customers contacted MoviePass:

MoviePass failed to cancel my account ** months ago when I requested to end the subscri...
unable to make a purchase
Unable to progress the card purchase
Called in Sept **** to cancel: cut card & deleted app * saw that I'd still gotten charg...
Hello,**I’ve been attempting to cancel my moviepass for months now and have yet to reci...
An ongoing nightmare of the worst customer service and repairing of MoviePass' software...
Here is what I have dealt with for over * weeks. I want to continue the service. But Mo...
I tried to cancel my MoviePass monthly billing due to the lack of movies available thro...
I have been trying to get them to stop taking money out of my account after cancelling...
I started a new movie pass subscription (January ****), at which time I viewed two movi...
My name is Audrey Washington. For the past * months I have paid for my MoviePass but ha...
I have two moviepass accounts that are not current per a chat with their in-app help. W...
Hello,*my moviepass name is Charlie Liang, e-mail is *****@***.com, and Card * ends wit...
I signed up for movie pass on ******. I got a receipt via email. My checking account wa...
Hi there -**As you've no doubt heard by now, you have an app that doesn't work. And yo...

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Does GetHuman work with MoviePass?

GetHuman does not work with MoviePass's customer support operations, directly or in any other way. GetHuman has no partnership or relation to MoviePass at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check MoviePass's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting MoviePass at a Glance

MoviePass has no phone number
MoviePass has no chat option
MoviePass has 1 customer emailBEST
MoviePass has 1 help forum
MoviePass has no twitter handle
MoviePass has no facebook page
Contact information overview

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