I signed up for movie pass on ******. I got a receipt via email. My checking account wa...
GetHuman-ann_kell's customer service issue with MoviePass from January 2019
3 views | 3848 similar | 0 following
Help with my MoviePass issue
First: share to improve GetHuman-ann_kell's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-ann_kell got the right customer help using our suggestion.
Before contacting them, items GetHuman-ann_kell may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-ann_kell's own words
I signed up for movie pass on ******. I got a receipt via email. My checking account was charged in full ***.** on ******. I reached out to them on the *th and they said give them * to * biz days. I reached out to them again on **** via chat and I received the same exact canned chat message I received on the * Th. On **** I found a phone number online and called customer service. The agent said she would escalate and I would hear back in * hour. I waited *.* hr and called back. That agent told me I would not hear back for an ** hours. I asked to speak to a supervisor he put me on hold and eventually disconnected me. On the **nd I started hearing back from them via email but all they do is give you the same canned answer. “We are gear to help” “ give us * to * biz days for the money to settle into out account.” Days later “what is your email address so I can look into this”. My info is in the signature of every email. Along with my full name and telephone number. I feel this is all stall tactics. In ever email I ask for a refund and they ignore my request. I have several conversation ID’s *******, *******. To name two. Now I have not hear anything from theam since *******. I want them to refund my money. If they send me a cancelation confirmation I can get the bank to reverse the charge.
GetHuman-ann_kell did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman-ann_kell fixed the problem
We are waiting for GetHuman-ann_kell to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common MoviePass customer problems.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.