Before contacting them, items GetHuman-rookepla may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-rookepla's own words
Movie Pass is a Bait & Switch scam - first they promise you a year of movies for an annual membership. Then they change the policy, without any grandfather for original members, and now (since September) you can't watch any movies. I've searched thirty seven theaters within a twenty five mile radius and there are no screenings available. There should be a class action lawsuit to punish this type of consumer deception.
GetHuman-rookepla did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman-rookepla fixed the problem
We are waiting for GetHuman-rookepla to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.