My Movie Pass won't work. It says I don't have IOS **. My phone is an IPhone *, and I...

GetHuman1680774's customer service issue with MoviePass from December 2018

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The issue in GetHuman1680774's own words
My Movie Pass won't work. It says I don't have IOS **. My phone is an IPhone *, and I cannot download to **. What can I do? I've been to the movies several times and just realized this is what the problem is. I feel I should be re-instated a couple months useage at least, since I've been unable to use the pass, and had to pay at the movies. I have written several times and talked to Chat, and still nothing is resolved! Please let me hear from you as I want to see movies during the next few weeks! Vicki Cecil, **** Spring Bank Dr., Owensboro, KY. *****
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Customer service issue
Reported by GetHuman1680774
Dec 3rd, 2018 - a mon ago
I have an issue with MoviePass too
Not resolved
Seen by 3 customers so far
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GetHuman1680774 started working on this issue
Dec 3rd, 2018 6:01pm