I have had movie pass for over a year now. I continue to use it at E-ticketing theatres...
GetHuman-ashahjan's customer service issue with MoviePass from November 2018
Help with my MoviePass issue
First: share to improve GetHuman-ashahjan's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get MoviePass help.
Before contacting them, items GetHuman-ashahjan may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-ashahjan's own words
I have had movie pass for over a year now. I continue to use it at E-ticketing theatres. I just got a new phone and tried logging in to the app, but it won't let me log in. It reads "Unauthorized device- account in use on another device". When it is not in use on another device, I logged out of the other one, and don't even have that phone anymore. Please help me get back in to my account. I need to see movies again. I tried calling and every time I call I can't get through.
GetHuman-ashahjan did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman-ashahjan fixed the problem
We are waiting for GetHuman-ashahjan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.