I received an email saying my account could not be charged for this month. I realized t...

GetHuman1616915's customer service issue with MoviePass from November 2018

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The issue in GetHuman1616915's own words
I received an email saying my account could not be charged for this month. I realized that I needed to change the credit card attached to my account because I got a new one. I went on the app under plan and billing under account and details as it says to do in the self help section of the app and I got an error message saying the data couldn’t be read because the information was missing. Can you fix this so I can update my billing information?
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MoviePass

Customer service issue
Reported by GetHuman1616915
Nov 24th, 2018 - 10 mons ago
I have an issue with MoviePass too
Not resolved
Seen by 3 customers so far
Similar issue to 3621 others
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Timeline
GetHuman1616915 started working on this issue
Nov 24th, 2018 4:22pm