It had been a busy summer and we haven’t used our Movie Pass yet. We thought that we di...

GetHuman1145905's customer service issue with MoviePass from September 2018

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The issue in GetHuman1145905's own words
It had been a busy summer and we haven’t used our Movie Pass yet. We thought that we didn’t start being charged monthly until we used our pass for the first time. When I realized I was already being billed monthly besides the initial registration we decided we wanted to try using the pass. Because of the changes with the Movie pass since we signed up, the movies we have wanted to see haven’t been offered to us. We only had two options one of the days we went to use it and three options tonight. We have never watched R rated movies which limits our use of the movie pass even more. I want to know Walmart I need to do to cancel my membership and since we have never used the pass I want to know if we can get a refund. Especially since we are being charged even without using it.

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MoviePass

Customer service issue
Reported by GetHuman1145905
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 3205 others
0 customers following this

Timeline

GetHuman1145905 started working on this issue
Sep 15th, 2018 2:29am