I had to do a factory reset in my iPhone when I reinstalled you app it said if I contin...

GetHuman1029386's customer service issue with MoviePass from August 2018

Help with my MoviePass issue
The issue in GetHuman1029386's own words
I had to do a factory reset in my iPhone when I reinstalled you app it said if I continued installing the app my account would be suspended. I didn't do anything wrong, I just had to reset my phone.*Without access to my app I couldn't submit a ticket. I tried to call ** times YES I KEPT TRACK OF MY CALLS. Because it took you over a month to finally fix the problem, I feel a credit is deserved. As you can see no movies were seen. How much of a credit should I see on my account?
GetHuman1029386 did not yet indicate what MoviePass should do to make this right.
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MoviePass

Customer service issue
Reported by GetHuman1029386
Aug 23rd, 2018 - 4 mons ago
I have an issue with MoviePass too
Fixed
Seen by 8 customers so far
Similar issue to 2857 others
0 customers following this
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Timeline
GetHuman1029386 started working on this issue
Aug 23rd 10:16pm
GetHuman1029386 indicated the issue is not fixed yet.
Aug 25th 12:08am
GetHuman1029386 indicated the issue is not fixed yet.
Aug 26th 11:25pm