After seeing other people‘s comments I gather that you really are blocking out certain movies and telling us which one we can see ! We definitely did not sign up for that you need to change that immediately! We signed up for one thing and are getting way less than what we signed up for Reeks of a scam

GetHuman-rrubingh's customer service issue with MoviePass from August 2018

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The issue in GetHuman-rrubingh's own words
We were trying to see a movie and the only one that would come up was one we didn’t want to see. ... Fri. night when we went to see Mission Impossible the only movie that would show was Slender Man! What is going on? Of course, we had to pay for our movie AGAIN! *We want whatever is wrong with the card fixed and a refund of these last * movies we had to pay for, or a complete refund of the rest of our year.*Russell Rubingh No. *****************Donna Rubingh No. ****************
When we signed up for this there were no restrictions on how many movies we could see or which ones. Nobody in their right mind would sign up for what this has become!
We need to be able to get what we signed up for — unlimited movies!
Have been a customer for about five months we signed up for a year thinking it would be a great deal. What it is ending up to be is not at all a good deal!
We have called to no avail!* We have never been contacted by you!
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MoviePass

Customer service issue
Reported by GetHuman-rrubingh
Aug 13th, 2018 - a yr ago
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Timeline
GetHuman-rrubingh started working on this issue
Aug 13th, 2018 8:23pm
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 14th, 2018 3:01am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 14th, 2018 3:06am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 14th, 2018 3:08am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 14th, 2018 3:09am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 14th, 2018 11:52pm
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 15th, 2018 12:03am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 15th, 2018 8:14pm
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 17th, 2018 2:08am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 17th, 2018 2:10am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 17th, 2018 2:37am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 17th, 2018 2:50am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 17th, 2018 4:49pm
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 17th, 2018 4:52pm
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 18th, 2018 3:32pm
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 18th, 2018 3:33pm
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 19th, 2018 1:33am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 19th, 2018 1:33am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 20th, 2018 12:49am
GetHuman-rrubingh indicated the issue is not fixed yet.
Aug 20th, 2018 8:51pm