I cannot log in to Moviepass.

GetHuman-jbrunswi's customer service issue with MoviePass from August 2018

Help with my MoviePass issue
The issue in GetHuman-jbrunswi's own words
I originally was trying to see a movie. Now I just want to be able to log in. ... After the screen said no screenings st this theater, I deleted the app and downloaded it again. Now the screen says this account is on another device but not true. I have one and the same iPhone. My number is(***) ***-****.
In their response several days later, they totally ignored the part that said I could not log in. They told me not to go into the movie theater until I found a movie screening listed.
I want to be able to log in.
I have been a customer since November, ****
I tried deleting the app and reinstalling it. I should also mention that my phone had been “freezing”so I went to Apple and they reinstalled everything on my phone. This could also be the proble.
I have an issue with MoviePass too
How GetHuman-jbrunswi fixed the problem
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MoviePass

iPhone
Customer service issue
Reported by GetHuman-jbrunswi
Aug 12th, 2018 - 7 mons ago
I have an issue with MoviePass too
Fixed
Seen by 16 customers so far
Similar issue to 2479 others
0 customers following this
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Timeline
GetHuman-jbrunswi started working on this issue
Aug 12th, 2018 7:27pm
GetHuman-jbrunswi indicated the issue is not fixed yet.
Aug 12th, 2018 8:41pm
GetHuman-jbrunswi indicated the issue is not fixed yet.
Aug 13th, 2018 8:38pm
GetHuman-jbrunswi indicated the issue is not fixed yet.
Aug 14th, 2018 12:27am
GetHuman-jbrunswi indicated the issue is not fixed yet.
Aug 15th, 2018 11:20pm
GetHuman-jbrunswi indicated the issue is not fixed yet.
Aug 15th, 2018 11:21pm
GetHuman-jbrunswi indicated the issue is not fixed yet.
Aug 16th, 2018 12:50am
GetHuman-jbrunswi indicated the issue is not fixed yet.
Aug 16th, 2018 12:54am
GetHuman-jbrunswi indicated the issue is not fixed yet.
Aug 16th, 2018 12:55am
GetHuman-jbrunswi indicated the issue is not fixed yet.
Sep 4th, 2018 2:10am