There have been two movies in which we had to pay full price*because: *my husbands movi...

GetHuman-jimsange's customer service issue with MoviePass from August 2018

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The issue in GetHuman-jimsange's own words
There have been two movies in which we had to pay full price*because: *my husbands movie pass froze up on his phone... and *my movie pass on my phone repeatedly told me that there is another device that is using my card and it wouldn't allow me to use it. I have receipts if you need to see them. I have had to delete the movie pass link on my phone and reinstall it because it literally froze up and wouldn't do anything. Could that have been the problem?*Another issue is that my phone will still not let me use my movie pass card bc it says that another device is using my card??? So I can't use it all! My husband is beyond frustrated and wants me to just cancel both of out subscriptions. Please help!!!*Barbara Jones*Movie pass card number: **** **** **** *****My husbands card works fine now.
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MoviePass

Customer service issue
Reported by GetHuman-jimsange
Aug 11th, 2018 - a yr ago
I have an issue with MoviePass too
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GetHuman-jimsange started working on this issue
Aug 11th, 2018 4:41am
GetHuman-jimsange indicated the issue is not fixed yet.
Aug 11th, 2018 9:44pm
GetHuman-jimsange indicated the issue is not fixed yet.
Aug 11th, 2018 9:45pm