Me and my wife went to the movies on ********** like we do every weekend to watch Equal...

GetHuman973091's customer service issue with MoviePass from August 2018

Help with my MoviePass issue
The issue in GetHuman973091's own words
Me and my wife went to the movies on ********** like we do every weekend to watch Equalizer to find out that the movie was not available. The app kept telling us that This premium screening is not available but by that time we were already at the movie theater. I paid $**.** for this movie out of pocket. I am extremely disappointed at movie pass so I am asking that you (movie pass) re-enburst me that $**.** that I spent to watch the movie. My name is. Miguel Pedrogo (***) ***-****. I will be waiting for your response to this matter.*Thank you
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MoviePass

Customer service issue
Reported by GetHuman973091
Aug 9th, 2018 - 7 mons ago
I have an issue with MoviePass too
Fixed
Seen by 7 customers so far
Similar issue to 2352 others
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Timeline
GetHuman973091 started working on this issue
Aug 9th, 2018 10:05pm
GetHuman973091 indicated the issue is not fixed yet.
Aug 11th, 2018 12:10am
GetHuman973091 indicated the issue is not fixed yet.
Aug 11th, 2018 6:18pm
GetHuman973091 indicated the issue is not fixed yet.
Aug 13th, 2018 8:17am
GetHuman973091 indicated the issue is not fixed yet.
Aug 13th, 2018 8:19am