MoviePass app consistently not working - “no screenings” at my local theater

GetHuman931840's customer service issue with MoviePass from July 2018

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The issue in GetHuman931840's own words
I have been trying to use the app that I pay a monthly fee for and it hasn’t been working for almost a week now. ... Movie pass app says there are no screenings at any of my local theaters. For several days. Went to my usual theater, they don’t know what’s going on, but say it’s the same for everyone. If I can’t check in, I can’t use the card, I can’t see the movie - what am I paying for?
This especially frustrating because they sent out an email apologizing for the lapse in service and declaring they were back.
I don’t mind some restrictions to seeing films, like maybe not being able to see the big movies opening weekend, but this is an app for movie lovers. If I can’t see every movie I want by the *nd weekend, I’m missing out on the joy of movie going.
I’ve been a customer for just * months, but I have referred family and friends
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MoviePass

MoviePass app
Customer service issue
Reported by GetHuman931840
Jul 30th, 2018 - 3 years ago
Fixed
Seen by 43 customers so far
Similar issue to 1923 others
0 customers following this
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Timeline

GetHuman931840 started working on this issue
Jul 30th, 2018 7:47pm
GetHuman931840 indicated the issue is not fixed yet.
Jul 30th, 2018 9:33pm
GetHuman931840 indicated the issue is not fixed yet.
Aug 1st, 2018 1:36am
GetHuman931840 indicated the issue is not fixed yet.
Aug 1st, 2018 2:19am