I am with moviepass. The update created problems but it's ok. I have used it on my iPho...

I am with moviepass. The update created problems but it's ok. I have used it on my iPhone. Only one device, that device. However, initially, in order to read and sign up, I did that on my iPad. When at home in order to see if a different theatre was a participant, my iPhone app was not working. Remembering the iPad, I attempted to find out that information..to no avail. After days of trying to resolve, I got a "ticket" ******** submitted. My answer, can't use iPad as a device (no kidding) and since Vinnie did "something one time for free...I should now not get the unauthorized device message will trying to log on*in on my iPhone. I tried it and it did not work. I have contacted repeatedly on this same ticket that nothing is working (except payment to the service). Now it is crickets regarding any other information. They know, based on the "ticket", how to get in touch with me. They just won't.