I am with moviepass. The update created problems but it's ok. I have used it on my iPho...

GetHuman-jlatholl's customer service issue with MoviePass from July 2018

Help with my MoviePass issue
The issue in GetHuman-jlatholl's own words
I am with moviepass. The update created problems but it's ok. I have used it on my iPhone. Only one device, that device. However, initially, in order to read and sign up, I did that on my iPad. When at home in order to see if a different theatre was a participant, my iPhone app was not working. Remembering the iPad, I attempted to find out that information..to no avail. After days of trying to resolve, I got a "ticket" ******** submitted. My answer, can't use iPad as a device (no kidding) and since Vinnie did "something one time for free...I should now not get the unauthorized device message will trying to log on*in on my iPhone. I tried it and it did not work. I have contacted repeatedly on this same ticket that nothing is working (except payment to the service). Now it is crickets regarding any other information. They know, based on the "ticket", how to get in touch with me. They just won't.

GetHuman-jlatholl did not yet indicate what MoviePass should do to make this right.

How GetHuman-jlatholl fixed the problem
I called this number until I spoke with someone ... only * tries and he fixed it and stayed on the phone with me until we were both satisfied it was fixed indeed! ***-***-****
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Customer service issue
Reported by GetHuman-jlatholl
Jul 24th, 2018 - 3 years ago
GetHuman-jlatholl shared how to fix
Seen by 8 customers so far
Similar issue to 1769 others
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GetHuman-jlatholl started working on this issue
Jul 24th, 2018 10:54pm
GetHuman-jlatholl confirmed the issue is fixed. Hooray!
Jul 25th, 2018 2:11am
GetHuman-jlatholl confirmed the issue is fixed. Hooray!
Jul 27th, 2018 3:00am

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