Both my wife and I had to update the app yesterday - due to the update. I was able to...

GetHuman-ahushka's customer service issue with MoviePass from July 2018

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The issue in GetHuman-ahushka's own words
Both my wife and I had to update the app yesterday - due to the update. I was able to check in and buy a ticket today. On her phone it keeps saying need to be within *** yards. Both google maps and your app confirms the location to be inside the theater. I walked around and could not get it to work(always says need to be within *** yards). I have texted my issue and it has been over * hour and no help. We have turned the phone on and off and the app - no help. We reloaded the app and now she gets the "we noticed you switched to difference device and will be locked out for ** days" What the heck - this is her same phone and account.**I included a screen shot showing how on the app circle her phone is in the middle of the theater.**Now I have no choice but to go allow or miss out of the movie as it will show I already went.**I am not happy about this.

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MoviePass

Customer service issue
Reported by GetHuman-ahushka
Jul 8th, 2018 - 5 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 1301 others
0 customers following this

Timeline

GetHuman-ahushka started working on this issue
Jul 8th, 2018 7:44pm