Both my wife and I had to update the app yesterday - due to the update. I was able to...
GetHuman-ahushka's customer service issue with MoviePass from July 2018
14 views | 1301 similar | 0 following
Help with my MoviePass issue
First: share to improve GetHuman-ahushka's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ahushka's next move: call MoviePass.
The best way to get your problem resolved is to tap the button below to start calling MoviePass. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-ahushka may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-ahushka's own words
Both my wife and I had to update the app yesterday - due to the update. I was able to check in and buy a ticket today. On her phone it keeps saying need to be within *** yards. Both google maps and your app confirms the location to be inside the theater. I walked around and could not get it to work(always says need to be within *** yards). I have texted my issue and it has been over * hour and no help. We have turned the phone on and off and the app - no help. We reloaded the app and now she gets the "we noticed you switched to difference device and will be locked out for ** days" What the heck - this is her same phone and account.**I included a screen shot showing how on the app circle her phone is in the middle of the theater.**Now I have no choice but to go allow or miss out of the movie as it will show I already went.**I am not happy about this.
GetHuman-ahushka did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman-ahushka fixed the problem
We are waiting for GetHuman-ahushka to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common MoviePass customer problems.
We can help you get MoviePass's attention and get better help faster. Tap below to get started.
Having MoviePass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ahushka fixes it.
This email address isn't valid
MoviePass
Customer service issue
Reported by GetHuman-ahushka
Jul 8th, 2018 - 4 years ago
I have an issue with MoviePass too
Not resolved
Seen by 14 customers so far
Similar issue to 1301 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ahushka started working on this issue
Jul 8th, 2018 7:44pm
Paying Too Much for TV?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.
Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies