I have a Samsung S* mini that's running Android *.*.*. There doesn't seem to be any ne...

GetHuman-micsco's customer service issue with MoviePass from July 2018

Help with my MoviePass issue
The issue in GetHuman-micsco's own words
I have a Samsung S* mini that's running Android *.*.*. There doesn't seem to be any new updates for the phone to *.**Lollipop. I received MoviePass as a Father's Day gift, but can't download the MoviePass app - msg, "your device is not compatible with this version." Is MoviePass going to come out with a compatible app? I don't believe Samsung is going to update the S* mini to *.*? Should I cancel my subscription... I already received my MoviePass card? THANKS!
GetHuman-micsco did not yet indicate what MoviePass should do to make this right.
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How GetHuman-micsco fixed the problem
I upgraded my phone.
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MoviePass

Customer service issue
Reported by GetHuman-micsco
Jul 3rd, 2018 - a yr ago
I have an issue with MoviePass too
Fixed
Seen by 4 customers so far
Similar issue to 1162 others
0 customers following this
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Timeline
GetHuman-micsco started working on this issue
Jul 3rd, 2018 7:54pm
GetHuman-micsco shared this issue with others over email
Jul 3rd, 2018 7:54pm
GetHuman-micsco indicated the issue is not fixed yet.
Jul 3rd, 2018 9:18pm
GetHuman-micsco indicated the issue is not fixed yet.
Jul 5th, 2018 4:13am
GetHuman-micsco confirmed the issue is fixed. Hooray!
Jul 7th, 2018 3:52am