Used my movie p*** the first time at Regal Cinema without any problem. A few days late...

GetHuman814913's customer service issue with MoviePass from June 2018

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The issue and preferred resolution, in GetHuman814913's own words:
Used my movie p*** the first time at Regal Cinema without any problem. A few days later used it at the same Regal but when I hit Check In it never completed my purchase. I checked with the clerk twice but nothing went through. I’d like credit for my ticket but now I’m concerned this may continually occur. How do I resolve? Thanks.... Mary
I trust that MoviePass will make this right and come up with a resolution that is fair.
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MoviePass

Customer service issue
Reported by GetHuman814913
Jun 26th, 2018 - 2 mons ago
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GetHuman814913 started working on this issue
Jun 26th 12:47am
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Jun 26th 12:48am