I signed up for * movie passes. One for me and another for my husband. Our Visa has bee...

GetHuman-heims's customer service issue with MoviePass from July 2018

Help with my MoviePass issue
The issue in GetHuman-heims's own words
I signed up for * movie passes. One for me and another for my husband. Our Visa has been billed for both passes. My account and email is showing up on my husband's phone and his account is nowhere to be found on either his phone or mine.*My name is Pam Heims, my movie pass* is **************** I have an iPhone **My husband's name is Al Heims and his movie pass* is **************** he has an iPhone ***I have tried NUMEROUS times to contact movie pass and have become VERY frustrated with an inability to talk to someone live, the email help line does not offer a resolution and the "live Chat" option they direct you to, is not functioning. We have been unable to use our movie pass, despite paying for it.*Your assistance would be greatly appreciated!!*Thank you!

GetHuman-heims did not yet indicate what MoviePass should do to make this right.

How GetHuman-heims fixed the problem
Called the number movie pass suggested - waited on hold for about ** minutes, finally got through to a person who helped me.
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Customer service issue
Reported by GetHuman-heims
Jul 5th, 2018 - 5 years ago
GetHuman-heims shared how to fix
Seen by 8 customers so far
Similar issue to 1187 others
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GetHuman-heims started working on this issue
Jul 5th, 2018 2:58pm
GetHuman-heims confirmed the issue is fixed. Hooray!
Jul 9th, 2018 4:11pm