When I first downloaded the MoviePass app, I scrolled through several first-time user t...

GetHuman-jmwysock's customer service issue with MoviePass from June 2018

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The issue in GetHuman-jmwysock's own words
When I first downloaded the MoviePass app, I scrolled through several first-time user tips and then saw a screen saying, “Your MoviePass card is now activated.” When I went to a movie theater and tried to check in for a movie, however, I immediately received a red banner message saying “your card is not active.” There is no option in the app to rectify this, and I tried deleting and re-downloading the app, only to have the same thing occur. I am using an iPhone *, and was trying to check in without WiFi. Please confirm if there is anything I should do to fix this card, or if there is an option for me to provide the MoviePass number.
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Customer service issue
Reported by GetHuman-jmwysock
Jun 10th, 2018 - 9 mons ago
I have an issue with MoviePass too
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Seen by 4 customers so far
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GetHuman-jmwysock started working on this issue
Jun 10th, 2018 10:32pm