My husband and I are paying $*.** per month for unlimited movies with MoviePass. Recent...

GetHuman766691's customer service issue with MoviePass from June 2018

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The issue in GetHuman766691's own words
My husband and I are paying $*.** per month for unlimited movies with MoviePass. Recently at the movie I got an alert that I had reached my limit. I tried the chat feature. I was told that the movies are unlimited, but I had * per month. This makes no sense to me. When I asked for an explanation I never heard back and my chat feature froze. We both purchased our tickets. I tweeted about the problem and was asked for my email address, and then heard nothing. I tweeted again, same thing. I feel like I am being ripped off.
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MoviePass

Customer service issue
Reported by GetHuman766691
Jun 9th, 2018 - a yr ago
I have an issue with MoviePass too
Fixed
Seen by 11 customers so far
Similar issue to 631 others
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Timeline
GetHuman766691 started working on this issue
Jun 9th, 2018 4:14pm
GetHuman766691 shared this issue with followers on Twitter
Jun 9th, 2018 4:14pm
GetHuman766691 indicated the issue is not fixed yet.
Jun 9th, 2018 6:17pm
GetHuman766691 indicated the issue is not fixed yet.
Jun 10th, 2018 7:40pm
GetHuman766691 indicated the issue is not fixed yet.
Jun 12th, 2018 6:18pm